Last updated: October 2026
This policy explains how cancellations, changes and refunds work for tours booked on gulftourism.ae. It forms part of our Terms of Service.
1. Who you are buying from
Gulf Tourism is a trading name of GU LF Tourism Guidance Services L.L.C, licensed by the Department of Economy and Tourism, Dubai (licence no. 1543064). All bookings on gulftourism.ae are sold, invoiced and charged by GU LF Tourism Guidance Services L.L.C, which is the merchant of record for every transaction. Your booking confirmation, tax invoice and payment receipt are issued in the name of GU LF Tourism Guidance Services L.L.C, and we handle all cancellations, refunds and payment disputes. Tours are delivered on our behalf by independent, licensed local guides who are contracted and paid by Gulf Tourism.
2. Returns
Gulf Tourism sells tour and guiding services only. We do not sell or ship physical goods, so there are no product returns or exchanges. A booking can be cancelled, changed or refunded as described below.
3. Cancelling as a traveller
- 48 hours or more before the tour start time: free cancellation and a 100% refund of the amount paid.
- Less than 48 hours before the tour start time: the booking is non-refundable, because the guide has reserved that time for you.
- No-show: if you do not arrive at the meeting point within 30 minutes of the start time and have not contacted us or your guide, the booking is treated as used and is not refunded.
How to cancel: go to My Account → My bookings and select Cancel, or email info@gulftourism.ae or WhatsApp +971 55 372 4096 with your booking number. The time of cancellation is the time we receive your request (UAE time, GMT+4). We confirm every cancellation by email.
4. Changing a booking
You can ask to change the date, time or group size up to 48 hours before the start time. Changes depend on availability. If the new booking costs more, you pay the difference; if it costs less, we refund the difference to your original payment method.
5. If the guide or Gulf Tourism cancels
- If a “request to book” is not accepted, or not confirmed within 24 hours, the booking is cancelled and you receive a 100% refund automatically.
- If a confirmed tour is cancelled by the guide or by us for any reason, you receive a 100% refund, or you may choose an alternative guide or date at no extra cost.
- If a tour cannot go ahead safely because of severe weather or an instruction from the authorities, we will offer a new date or a 100% refund – your choice.
6. How and when refunds are paid
- Refunds are made only to the original card or payment method used for the booking. We cannot refund in cash, to a different card or to a third party.
- Refunds are paid in UAE dirhams (AED), for the amount you paid.
- We process approved refunds within 5 working days. Your bank may then take a further 5–10 working days to show the refund on your statement.
- You receive an email confirming the refund amount and date.
7. Problems with a tour
If a tour was not delivered as described, contact us within 7 days of the tour date at info@gulftourism.ae with your booking number and details. We will reply within 3 working days and, where the complaint is upheld, offer a full or partial refund.
8. Payment disputes
If you see an unexpected charge, please contact us first so we can resolve it quickly. Please keep a copy of your booking confirmation, invoice and payment receipt for your records.
9. Contact
GU LF Tourism Guidance Services L.L.C (trading as Gulf Tourism), Hor Al Anz, Dubai, United Arab Emirates. Licence no. 1543064 · Email: info@gulftourism.ae · Phone/WhatsApp: +971 55 372 4096 · Support hours: every day, 9:00–21:00 UAE time.